PCR Tests

We offer PCR testing (Covid-19 testing) with trusted suppliers at the hotel for guests wishing to book this service. Your personal medical professional will come to the hotel any time between the hours of 9.00am and 3.30pm to perform your test and deliver the samples to the laboratory. Your test results will be emailed to you within 3 - 6 hours, dependent on which service you book. Kindly contact our Concierge via email to [email protected] to find out more and book a test.

Rooms, Restaurants, Bars, Club & Spa and Public Areas

Strict sanitation protocols for housekeeping, cleaning and disinfection, across the entire hotel, adhering to the guidelines of the UK Government and the WHO.

Laundry

Strict sanitation protocols are in place for in-house laundry services.

Services

Strict sanitation protocols are in place for all porterage and Chauffeur services.

Guest Rooms & Turndown

Daily housekeeping service including turndown service will be carried out whilst hotel guests are not in the room, unless requested otherwise by the guest.

Food

Our food producers and artisans are required to respect strict sanitation protocols.

Protection

Masks and gloves are available to guests.

Hygiene

Hydroalcoholic gel dispensers are available throughout the spa.

Arrivals & Departures

Express check in and virtual check out options are available upon request.

Protection

Masks, gloves and sanitation kits containing individual-sized hydroalcoholic gel and disinfectant wipes are available to guests.

Health

All employees are trained in updated sanitation protocols.

Hotel Cars

Hotel cars will be thoroughly cleaned before and after each use and no more than four guests will be permitted per SUV. A personal protection kit is available for every passenger.

VIP Aircraft Meet & Greet - Arrivals

The VIP team will be waiting for you to step off the aircraft, where you will be whisked away by a luxurious vehicle to your private lounge. Whilst you unwind, our team will assist with immigration formalities and collect your luggage. A Lanesborough Chauffeur will be waiting outside the lounge ready for an immediate departure to the hotel.

VIP Aircraft Meet & Greet - Departures

A Lanesborough Chauffeur will pull up at the dedicated entrance and you will enjoy the oasis of calm that is Heathrow VIP. The VIP team will take care of everything, while you relax, work or spend time with your invited guests in your own private lounge. Security procedures occur within the suite, and once your flight is ready you will be driven by private luxury vehicle directly to the aircraft.

Aircraft Meet & Greet - Arrivals

An agent from the Meet & Greet service will meet you at the gate with signage, who will escort you through immigration, baggage re-claim and customs. Baggage porterage is available who can collect your luggage for you. You will then be escorted to your final mode of transport with your luggage.

Aircraft Meet & Greet - Departures

You will be greeted when you arrive kerb side in your mode of transport by an agent from the Meet & Greet service. Baggage porters can be arranged to collect and transfer your luggage upon meeting. The agent will assist you through check in and then escort you through security. If you have booked a lounge then you will then be escorted to the comfort of a lounge while you wait to board. You will arrange a first or last call board time with your agent to collect you from the lounge and escort you to your aircraft.

Force Majeure

The Lanesborough reserves the right to cancel a reservation* and to cancel any contract for services relating to a stay at The Lanesborough after a guest has checked-in for any reason at any time, giving 48 hours cancellation notification. If The Lanesborough deems it necessary to cancel a reservation or any contract for services after check-in has occurred The Lanesborough will make every effort to find you a similar level hotel at a similar price point/location at your cost, or alternatively it may offer an alternative date for the fulfilment of such reservation or stay, and it will not charge any administration fees. You may accept or decline our offer of an alternative date/hotel at your discretion. If you decide not to amend the date of your reservation or stay at The Lanesborough, The Lanesborough will make a full refund of any reservation fees or deposit paid and of the amount of any fees paid relating to the unused portion of your stay, as applicable. The payment of the full refund of any deposit and any fees will be the full amount of The Lanesborough’s liability to you arising out of such cancellation. Our cancellation policy is subject to change, especially during the current circumstances. The Lanesborough will not make a decision to cancel any reservation or any part of a guest’s stay at The Lanesborough lightly but our foremost priority is the health and comfort of our guests and team members. *For the purposes of our cancellation policy, a “reservation” includes any/all reservations or bookings in respect of accommodation, reservations in our restaurants and bars, for afternoon tea and events, whenever the reservation or booking was made, taken or confirmed.